What happens to the information I give?

Any personal information supplied to us for your books will be kept confidential. We will not release your name or e-mail address to other parties.

I am ordering for more than one child. Can I use the same order form for all of them?

No, you must use a different order form for each book you wish to order.

What if I want more than one copy with the same information?

We frequently make two or more copies of our baby books for our customers. Some people buy copies for Grandparents, God Parents, or just to store one for the next generation to see. Simply change the number in the qty box in the cart.

Do I have to pay more than one shipping charge if I order more than one book?

Shipping is $3.50 regardless how many books you order as long as they are sent to the same address in the USA. If books are sent to different addresses, additional shipping charges will apply. Priority Shipping is available for $6.00 for the first 2 books and an additional $3.00 for more. Express Mail $18.00 for the first 2 books and an additional $10.00 for more.

Do you accept international orders?

We do not accept international orders at this time

Do I have to pay sales tax?

Orders shipped to an address within Connecticut are subject to the appropriate 6% Connecticut sales tax.

What forms of payment do you accept?

We accept Visa and MasterCard. We also accept personal checks, money orders and cashier's checks. All payments must be in U.S. Funds.

Send checks or money orders to:
Imaginatales
52 Kenwood Ave
Stratford, CT 06614

Payment must be received before books will be mailed.

How long does it take to receive my book?

Orders will ship within 2 days of receipt of payment. For fastest service, please use your credit card or money order. The books and CDs are shipped Media Mail which can take up to 2-3 weeks. We cannot guarantee the speed of US mail. We also ship Priority Mail (2-4 days $6.00) If you need your order faster, e-mail and we will do all we can to help.

How will I know my order has been received?

You will receive a confirmation letter stating the books you ordered and the total cost of your order.

There is an error in the personalization of my book. Can I get a replacement?

Yes, If there is an error in your book due to our mistake, we will gladly replace the book free of charge. We make every effort to provide you with the highest quality in personalized books. To prevent errors, please double check your order forms before submitting them. We are not responsible for errors due to incorrect information that you supply to us. We will fix it however at a minimal cost.

What if a book I order is out of stock?

If a book you order is out of stock, we will notify you by e-mail after we receive your order. It will take approximately 2 weeks longer if book is not in stock. If you would like to choose a different Title, simply let us know in your reply e-mail.

Can I get a brochure or catalog sent to my home?

Yes. E-mail us your address at imaginatales@optonline.net and we'll send one out to you right away!

How are personalized books different from ordinary books?

Personalized Children's Books are different from ordinary children's books because the story is actually about a particular child. His or her name, along with other personal information is blended into every story on almost every page. Children will actually want to read these stories because the story is about them.

How are Create-A-Book series books made?

Information about the child is entered into the program. We print out the story on high quality paper. The printed pages are integrated with the full color illustration pages. The pages are then bound with a patented binding system.  The books are assembled with easy wipe-off hard covers.

How many pages are the Create-A-Books?

Each book is approximately 36 pages, 18 pages of text, 18 pictures. Specialty titles such as The Wedding book and Retirement book are a few pages less and include special plastic sleeves for your pictures.

How big are the Create-A-Books?

Each book is approximately 7 by 8 1/2 inches.

More questions?